Totokaelo Reviews

Got few things on sales, and the pants that cost more than 230 is not returnable even though the fit looks really different from the picture. Not an easy place for online shipping with the rigid return policy.

My introduction to this company was through a fraudulent transaction. I found the way in which they Handel the return unacceptable.
I shipped the package back quickly and the shipping charges weren’t fully refunded as promised.
Absolutely ridiculous.
Don’t trust dealing with them.

This review is warranted. I placed an online order and received confirmation of fulfillment and shipment of order. Then, I started receiving emails stating that items were cancelled.....one here, one there. Calls and emails to customer service went unanswered to cancel the order. I managed to speak live to three (!) reps to recall the package (now in transit and after requests to cancel the order) only to find out that no recall was requested. The e-commerce function of this site is not just substandard; but, the whole service model seems whack. This customer is not returning.

Absolutely garbage online service - sent my order to a different address then I listed, they it sent it back to themselves and I can’t get any kind of confirmation as to when it will ship again. Customer service seems to go to voicemail pretty Quickly after calling - emails are slow and unhelpful.

Save yourself the trouble and order anywhere else.

I was very hesitant to order from Totokaelo, given the bad reviews on here. However, I thought there was nothing really to loose since i would be using paypal to pay, and paypal has a pretty awesome 100% buyer protection.

I ordered 3 separate orders, and received them all pretty quickly. Only problem, if there was any, was that i ordered some amazingly priced rick owens jeans that I did not receive conformation of shipping for, however the item did ship and got here in no time.

This place is definitely on par with Ssense and Mrporter. They have great online customer service too.

Horrid online experiences.

1. Ordered item, paid, received confirmation, then waited a week only to be told the item was not in stock.

2. Saw item online, called ahead to make sure the item was actually in stock before I ordered it. I was told it was indeed in stock. Waited a week only to be told the item was not in stock.

3. Ordered item, actually received a shipping notice this time, and they sent me a COMPLETELY DIFFERENT item. The item I ordered was (wait for it) actually not in stock, so I took the incorrect item myself to the NYC store to return it in person. After 7 days, I have still not received a refund. I called and was informed that the return was "attempted" but it did not go through their payment processor. Still waiting for my refund.

This is the absolute worst online business. Do NOT, under any circumstances, attempt to buy anything online from Totokaelo.

Ordered a gift from this Company at a good price, and then a few days later, I received an email saying my order was cancelled (no reason was given). When I pressed customer service for an answer, I was told the item was out of stock. It wasn't back ordered, they just cancelled my order. Easy to see that this company does not keep any inventory itself and does not have any control over its inventory.They post great prices on items to get you to their store, then cancel orders saying Oops, my bad, we don't have it. Poor, poor Company. I had an awful experience!!!

I was hesitant when I saw the poor reviews, but they have been great with shipping and the order process was quick and I am satisfied with product they sent me.

I have been buying stuff from Totokaelo for years. I love their store in Seattle, but their on-line experience blows! I ordered some sale stuff. After 7 days, they had not processed the order so I cancelled it. They confirmed the cancellation. 5 days later, I received the items---which I no longer wanted. Plus, they had the use of my money for 14 full days with no merchandise. Most retail charges your card when the item is sent--not them. UNETHICAL! I will never buy from them again.

Weeks after weeks I still have not receive my orders/package. They wouldn't confirm and deliver my orders, give me a refund, or answer my emails or calls. Poor customer service.

The reason to shop online is to stay away from their awful, pretension and rude workers in their stores. I guess Online is even worse and same type of people. Staying with Barney's, Net-a-Porter and Ssense.

Bye Bye Totokaelo!!